Contact Us
Got a question about how sweepstakes casinos work, spotted something on a review you'd like us to look at, or want to flag a change in a platform's terms? This page explains the quickest way to reach the team behind Sweeps Casinos and what kinds of queries we're best placed to help with.
How to Reach Us
The most reliable way to get in touch is by email. We aim to respond to all enquiries within two business days, though response times may be longer during busy periods.
Send your message to: [email protected]
Please include as much detail as you can — for example, the platform you're asking about, the state you're in, or the specific offer or review page you're referring to. That helps us give you a useful answer more quickly.
What We Can Help With
- Review accuracy — If you believe information on one of our pages is out of date or incorrect, let us know. We research and verify all content, but sweepstakes casino terms, eligible states and welcome offers change frequently. We'll investigate and update where needed.
- Editorial questions — Queries about how we rank and assess platforms, our editorial process, or our about us page.
- Affiliate and commercial enquiries — If you represent a sweepstakes casino operator and want to discuss our coverage, please use the same email address. Note that commercial relationships do not influence editorial ratings or rankings on this site.
- Responsible play concerns — If you or someone you know is experiencing difficulty managing their play, please visit our responsible gambling resources page first. We're not a counselling service, but that page lists support organisations that can help.
- Legal and terms queries — For questions about how this site operates, our terms and conditions page covers the key details. General legal questions about sweepstakes casino rules in your state are best directed to an appropriate legal resource, as we cannot provide legal advice.
What We Are Not Able to Help With
We are an independent comparison and information site. We do not operate any sweepstakes casino platform, and we are not affiliated with the customer support teams of the operators we review. That means we cannot:
- Access your account on any sweepstakes casino platform
- Process or escalate redemption requests on your behalf
- Reverse decisions made by a platform's own moderation or compliance team
- Confirm whether a specific platform is currently available in your state
For account-level issues — including coin balances, redemption queries, identity verification and platform access — please contact the relevant platform's own support team directly through their website.
A Note on Our Independence
Sweeps Casinos is an independent comparison site. The platforms we cover may pay us a commission if you sign up through one of our links, but that arrangement has no bearing on how we rate or rank them. Our assessments are based on research and verification carried out by our editorial team, and every recommendation on this site comes with a genuine appraisal of both strengths and limitations.
If you believe a rating or ranking on this site does not reflect a platform's current standing — for example, because terms have changed significantly — please email us with the details and we'll take a look.
Response Times and Availability
We are a small editorial team. Our typical response window is one to two business days. We do not operate a live chat or telephone support line. If your query is time-sensitive — for example, you've spotted a significant factual error on a page — please mark the subject line of your email accordingly and we'll prioritise it.
We do not respond to unsolicited link-building requests, automated pitches or bulk outreach.